Shipping Policy:
Thank you for choosing Deadhead Chemist USA! We are pleased to offer shipping discreet services to customers located in the United States, the United Kingdom, the European Union, Australia, and New Zealand. Please take a moment to review our shipping policy for a seamless ordering and delivery experience:
1. Shipping Methods and Time frames:
a. We offer standard shipping services for all orders.
b. Estimated Delivery Time frames:
– United States: Standard shipping typically takes 3-5 business days to arrive at your designated address.
– Europe: Standard shipping generally takes 4-7 business days for delivery.
– Australia and New Zealand: Standard shipping typically takes 7-10 business days for your order to arrive.
2. Shipping Charges:
– Shipping charges will be calculated based on the weight and destination of your order during the checkout process. Please ensure that you provide accurate shipping information to avoid any delays or additional charges.
3. Tracking Your Order:
– Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow up to 48 hours for the tracking details to update. Use the provided tracking number to monitor the progress of your package.
4. Order Processing Time:
– We strive to process and ship your order as quickly as possible. Most orders are processed within 1-2 business days, excluding weekends and holidays. Please note that during peak seasons or promotional periods, processing time may be slightly extended. If there are any significant delays, our customer support team will contact you directly.
5. Address Accuracy:
– It is essential to accurately provide your shipping address during checkout. Deadhead Chemist USA will not be responsible for packages delivered to the wrong address due to incorrect information provided by the customer. Please double-check and ensure the accuracy of your address details before finalizing your order.
6. Lost or Damaged Packages:
– While we strive to provide reliable shipping services, we understand that unforeseen circumstances can occur. If your package is lost or damaged during transit, kindly contact our customer support team immediately. We will work with the shipping carrier to initiate a thorough investigation and provide a suitable resolution.
If you have any further queries or require assistance regarding our shipping policy, please do not hesitate to contact our customer support team via email [email protected]. We are dedicated to ensuring your satisfaction and a hassle-free shopping experience at deadheadchemistusa.com.